Wifie started emailing them demanding her money back. They ignored her. That was a month ago and we'd pretty much decided to let it go and write it down to experience. Then this month's credit card statement arrived and they'd done it again, taken another $200. This time Wifie spoke to the credit card company. (I had to speak to them too because Australian banks don't have the concept of joint and several liability on credit cards like everywhere else on the planet and our "joint" credit card is in my name!) She wanted them to block that particular company from ever drawing money from our account again.
You'd think this would be easy, since all they were ever authorised to draw was $7. But no. We had to cancel our credit card and start a new account. Can you believe that? So we now have no credit card and a wait of 10 business days before the new one is available!
The good news is that the bank hopes to be able to reimburse us the $400 we lost. I'm not sure why they would do that (unless there is an insurance included in our fees that I haven't noticed) but who am I to argue? Possibly it is because they feel guilty that they run a dodgy financial system where people with your credit card number can steal your money, but that would be strangely altruistic of them. As far as I can see, we got scammed and it's largely our own fault for trusting an unknown company with our credit card number. Maybe that's it? I suppose the banks want us to trust potential crooks, because then we will buy more stuff online. Well, it looks like another $400 may now have to be added to everybody's bank fees next year.
|Nice smile, Mr. Madoff.|